Terms & Conditions
Effective Date: May 2026
Welcome to Batter Up Cake Bakery! By using our website, placing an order, signing up for text messages, or interacting with our services, you agree to the following Terms & Conditions.
Please read them carefully.
Website Use
By using this website, you agree to use it for lawful purposes only. You may not misuse the website, attempt unauthorized access, or interfere with website functionality.
All website content, branding, images, logos, and designs are property of Batter Up Cake Bakery and may not be copied or used without permission.
Orders & Custom Products
All custom cakes and baked goods are handmade and may vary slightly in color, design, or decoration from inspiration photos or online examples.
We do our best to create designs inspired by customer inspiration photos while maintaining our own artistic style and decorating techniques.
Order availability is subject to scheduling and production capacity.
Payments & Deposits
Wedding cake deposits are non-refundable and secure your date on our calendar.
Final payments must be completed before pickup or delivery unless otherwise arranged.
Prices are subject to change without notice.
Pickup & Delivery Responsibility
Once cakes leave the bakery, Batter Up Cake Bakery is not responsible for damage caused during transport, setup, storage, weather exposure, or handling by customers or venues.
Customers are responsible for following transportation and storage instructions provided by our team.
Wedding cake delivery and setup are available only for qualifying orders.
Allergy Disclaimer
We proudly offer allergy-friendly options including gluten-friendly, dairy-free, egg-free, vegan, and dye-free selections. However, Batter Up Cake Bakery is not an allergen-free facility, and cross-contamination is possible.
Customers with severe allergies should contact us directly before ordering.
Refunds & Complaints
Due to the custom nature of our products, refunds are not generally offered.
If there is an issue with your order, customers must contact:
Please include:
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Full name
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Order date
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Description of the concern
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Photos of the issue
If there is a quality concern regarding taste or freshness, the remaining cake/product may need to be returned for evaluation before any resolution is considered.
We are unable to investigate or fairly evaluate complaints involving products that have been almost entirely consumed.
SMS Terms of Service
By opting into SMS communications through our website, order forms, or other methods, you agree to receive text messages from Batter Up Cake Bakery.
These messages may include:
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Order confirmations
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Pickup reminders
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Delivery notifications
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Account or order updates
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Customer service communications
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Promotional or marketing messages
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Holiday preorder announcements
SMS Disclosure
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Messaging frequency may vary.
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Message and data rates may apply.
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To opt out at any time, text STOP.
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For assistance, text HELP or visit: https://www.batterupcakebakery.com
By subscribing to SMS communications, you acknowledge and agree to these terms.
Please review our Privacy Policy at:
https://www.batterupcakebakery.com
Limitation of Liability
Batter Up Cake Bakery is not liable for indirect, incidental, or consequential damages related to the use of our website, products, or services.
Our total liability shall not exceed the amount paid for the applicable order.
Changes to Terms
We may update these Terms & Conditions periodically. Updated versions will be posted on this page with a revised effective date.
Contact Information
Batter Up Cake Bakery
6125 University Drive NW, Suite B10
Huntsville, Alabama 35806
📞 256-337-7352